CALHOUN CONSULTING

Services:

Sales training
Presentation skills training
Customer service training
Leadership development

CUSTOMER SERVICE TRAINING

OUR CUSTOMER SERVICE TRAINING GIVES EMPLOYEES THE SKILLS THEY NEED TO BE ACTIVE LEADERS IN SERVICE AND CROSS-SELLING.

All too often, customer service professionals are passive respondents to customer issues. Using Calhoun's proven problem-solving and relationship building models, participants learn not just to serve customers but how to win and retain them. Role play scenarios are customized to match your company's real life issues. Program goals are tailored to meet your team's unique needs.

PARTICIPANTS LEARN HOW TO:

Improve listening and response skills
Clarify issues to identify the heart of the service opportunity
Problem solve quickly and efficiently
Offer effective solutions that meet the customer's true needs
Build customer relationships
Identify cross-selling opportunities

TRAINING COMPONENTS AND DELIVERABLES CAN INCLUDE:

Customized service scenarios for role play with real-time coaching
One-on-one coaching
Videotaping of participant presentations with critique
Personal performance improvement contract for continued development
Customized workbook and resource materials
Follow-up phone consultation
Online sales training module for future reference, practice and reinforcement

Customer Quotes:
"One of the
best training sessions
I've ever had.
- B. Lambert

"This is the first
time I feel I've been
given some
real tools to help
me improve."
- C. Cortilet